At Ability Hive, we are proud to support families who use government funding programs, private insurance, charitable organizations, and other third-party funding sources to purchase products that support individuals with disabilities and exceptional needs.

To help protect the integrity of these funding programs and ensure compliance with their requirements, the following policy applies to all purchases.

Customer Responsibility

It is the customer's sole responsibility to ensure that any claim submitted to a funding program, insurance provider, or third-party payer is accurate and complies with that organization's rules and requirements.

Customers must not seek reimbursement for purchases that have been cancelled, refunded, or otherwise not completed unless expressly permitted by the applicable funding provider.

If an order is cancelled or refunded after a reimbursement claim has been submitted, the customer is responsible for promptly notifying the funding provider and taking any steps required by that organization.

Order Cancellations and Refunds

When an order is cancelled or refunded, the associated invoice or receipt no longer represents a completed purchase.

Ability Hive maintains records of all orders, invoices, cancellations, refunds, and related transaction history for audit and record-keeping purposes.

Customers requesting a cancellation or refund may be required to complete a Refund Declaration before a refund is processed.

Fraud Prevention

Ability Hive is committed to protecting the integrity of public and private funding programs.

Where there are reasonable grounds to believe that an invoice or receipt for a cancelled or refunded order has been or may be improperly used to obtain reimbursement or funding, Ability Hive reserves the right to cooperate with lawful requests for transaction verification and, where appropriate, report suspected fraud or misuse of funding to the applicable funding agency, insurer, program administrator, or other appropriate authority.

Verification Requests

Upon receiving a lawful request, Ability Hive may confirm factual information relating to a transaction, including but not limited to:

• Order status
• Payment status
• Shipment status
• Cancellation status
• Refund status
• Invoice and transaction history

Questions

If you have questions regarding funding documentation or require invoices or receipts for your funding provider, please contact our customer service team before submitting your claim. We are happy to assist in providing accurate documentation for completed purchases.